Almaviva Contact

AlmavivA Contact S.p.A. is an Italian company specializing in customer relationship management (CRM) and business process outsourcing (BPO), headquartered in Rome. It serves clients across the telco, media and utilities, government, and finance sectors, delivering end-to-end Digital Customer Management services and solutions.

The company is a subsidiary of AlmavivA — The Italian Innovation Company S.p.A., described as Italy's leading information and communications technology group. The broader AlmavivA Group employs approximately 45,000 people (10,000 in Italy and 35,000 abroad), making it the third-largest private Italian group by worldwide employee count. AlmavivA Contact's service model is built on proprietary natural language-based technologies that support voice-of-the-customer interpretation across human-to-human, human-to-machine, self-service, and supervised interaction processes.

AlmavivA Contact has expanded internationally, establishing a presence in Spanish-speaking South American countries through an entity set up in Bogotá in 2014, and launching AlmavivA Services in 2016 to serve the European Union market. The group was named a Representative Vendor in Gartner's 2020 Market Guide for Customer Management BPO Service Providers.

Given its focus on AI-driven natural language processing and Digital Customer Management innovation, AlmavivA Contact is directly relevant to advances in conversational AI, customer experience automation, and analytics-driven BPO services.